How Billing Works
Fabricloop charges workspaces based on the number of active members during each billing cycle. We use Stripe to securely process payments and provide flexible invoicing options for larger teams.
You’re only billed for members who are actively using Fabricloop — not for inactive accounts that sit unused. This approach ensures you're getting value from every seat you're paying for.
What Counts as an Active Member?
An active member is anyone who performs an action in your workspace within a 28-day rolling window. Actions include:
Opening the app (iOS or Web)
Creating or editing a task, note, or news story
Adding a comment
Uploading a file
Viewing updates, events, or comments
If a member logs in and reads or contributes to the workspace, they count as active.
Inactive members are not counted toward your billing. If someone hasn’t used Fabricloop in 28 days, they are automatically marked inactive and removed from your paid seat count — no manual action required.
Real-World Example
Imagine you’re on a monthly plan:
You start June with 12 active members
On June 10, you add 2 new team members
One existing member becomes inactive on June 15
Here’s what you pay:
A full month for the 12 members active at the start
A prorated amount for the 2 new members based on when they joined
A credit for the inactive member, based on how much of the month remains unused
That credit is applied to your next invoice automatically — no support request or refund form required.
Adding and Removing Members
You can invite members to your workspace through the app via email or by just sharing the app link. When they join and become active, they are counted toward billing. If someone leaves or becomes inactive, your billing adjusts — no need to manually deactivate accounts.
This makes scaling your team simple, flexible, and efficient.
Payment Options
We process all payments securely through Stripe. You can:
Pay monthly or annually
Use a credit or debit card
View and download detailed invoices from your workspace billing settings
For larger organizations or enterprise clients, custom invoicing is available. Reach out to [email protected] to enable invoicing.
Managing Your Subscription
Admins and Owners can manage the workspace’s subscription at any time:
Upgrade or downgrade your plan
Cancel or pause billing
Switch between monthly and annual billing
Changes take effect immediately or at the end of the billing period, depending on the action. Your billing dashboard shows current usage and future invoices.
Why Fair Billing Matters
Traditional tools charge for every invited member — even if they haven’t logged in for months. Fabricloop believes in fair, value-aligned pricing:
Pay for active contributors, not unused seats
Automatic adjustments — credits and proration happen behind the scenes
Flexible growth — scale your team without wasting money
It’s billing that respects your time, your budget, and your team’s real usage.